R12 Configuration validation resulted in error(s) When Starting Configurator From Order Management
(Doc ID 1538801.1)
Last updated on NOVEMBER 06, 2023
Applies to:
Oracle Configurator - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On Configurator Build 12.1.3.31.5, when attempting to access the Oracle Configurator after TCP/IP network changes, the following errors are found:
ERROR
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Configuration validation resulted in error(s)
detail err code: -12535
detail err message: ORA-12535: TNS:operation timed out
PL/SQL procedure successfully completed.
STEPS
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The issue can be reproduced at will with the following steps:
1. Order Management Responsibility
2. Navigate to a Sales Order containing a model
3. Attempt to start Configurator
4. Configurator does not start.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use Configurator in production which is stopping ordering and shipping of products. This impacts revenue.
Changes
Customer stated that they made TCP/IP network changes.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review. |