Mobile Field Service Laptop Application Shows The Original Ordered Part On The Part Requirement While System Provided Substitute Item
(Doc ID 1539119.1)
Last updated on MARCH 25, 2019
Applies to:Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
On : 12.1.3 version, Parts & Item Issues Laptop
Mobile Field Service Laptop application shows the original ordered part while system provided substitute item.
The issue can be reproduced at will with the following steps:
1. Create a service request and a task.
2. Schedule the task for engineer.
3. Create part requirement for a part that has a substitute.
4. Synchronize the Laptop client.
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