My Oracle Support Banner

Mobile Field Service Laptop Application Shows The Original Ordered Part On The Part Requirement While System Provided Substitute Item (Doc ID 1539119.1)

Last updated on MARCH 25, 2019

Applies to:

Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Parts & Item Issues Laptop

ACTUAL BEHAVIOR
---------------
Mobile Field Service Laptop application shows the original ordered part while system provided substitute item.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a service request and a task.
2. Schedule the task for engineer.
3. Create part requirement for a part that has a substitute.
4. Synchronize the Laptop client.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.