iReceivables Issue: Error When a Payment Process is Made - Customer Site Use Identifier is Invalid (Doc ID 1539197.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle iReceivables - Version 11.5.10.2 and later
Information in this document applies to any platform.
11.5.10.2
ARXPREVB.pls 115.51.15104.6

Symptoms

Attempting to apply a payment in iReceivables and receive the following error: 

Errors:
1. The payment process failed due to the errors listed below: Please contact your system administrator for further clarification.
2. Customer site use identifier is invalid for the specified customer.
3. Please enter a receipt number
.

Steps to Reproduce:
Responsibility:  iRecevables
Navigation:  Customers > Search
Select the Customer
Select Invoices
Select Pay button
Click on the Cancel button
Go To:  Customer Search window
Select a New/Different Customer
Select Invoices
Select Pay button
Enter the Card Security Code
Click on Apply and the error is returned

NOTE : This is happening only when searching for a new customer after the cancel and re-query.
If the same customer is queried, after the cancel, the system allows the payment of the invoices.

Changes

The issue described is systematic after the application of the following iReceivables patches:
10224271
12318106
13545260
13582950
13826389

Cause

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