TeleService: Clicking On Extended Attributes Button In SR Form Hangs (Doc ID 1539388.1)

Last updated on DECEMBER 01, 2015

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When click in the SR Form Workbench Attributes button, the form hangs.

EXPECTED BEHAVIOR
-----------------------
The form should display the window to enter the Extended Attribute values.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Define a new Code in Lookup Type CUG_SR_TYPE_ATTRIBUTES
2. Map SR Type to the newly defined code and assign a List Name
3. Enter a new SR and when click the Attributes button the form hangs


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms