TeleService: Clicking On Extended Attributes Button In SR Form Hangs
(Doc ID 1539388.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
---------------
When click in the SR Form Workbench Attributes button, the form hangs.
EXPECTED BEHAVIOR
-----------------------
The form should display the window to enter the Extended Attribute values.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Define a new Code in Lookup Type CUG_SR_TYPE_ATTRIBUTES
2. Map SR Type to the newly defined code and assign a List Name
3. Enter a new SR and when click the Attributes button the form hangs
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |