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Can Set Primary Language But Cannot Update In CC Form Party Information Tab (Doc ID 1539413.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR:

The Primary Language on the Party Information retains the original value and cannot be updated when the field is made updatable using personalizations.

STEPS:

The issue can be reproduced at will with the following steps:
1. Create a Personalization to make the field Primary Language on the Party Information Tab updateable as follows:
  Trigger Event: WHEN-NEW-ITEM-INSTANCE
  Trigger Object: PARTY_INF_CUST_PER_BLK.PREFERRED_LANGUAGE
  Processing Mode: Not in Enter Query Mode
  Action Tab:
  Object Type: Item
  Target Object: PARTY_INF_CUST_PER_BLK.PREFERRED_LANGUAGE
  Property Name: UPDATE_ALLOWED
  Value: True

2. Open the Contact Center form and Query any Person (not Organization)
  Go to the Primary Language on the Party Information Tab.
  Enter any value from the LOV and Save. (eg: English)
  Close the CC form and query the same Person
  Go back to the Primary Language on the Party Information Tab and change English to another language like Arabic and Save. It saves without any errors.
  Query the person again and the language is still English and not Arabic.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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