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DATAFIX - Sales Order Stuck In Shipped Status But Invoice Is Already Generated. (Doc ID 1539434.1)

Last updated on JULY 19, 2021

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Observed / Identified the following for the problematic orders:
 1) Workflow activity INVOICE_PENDING_ACCEPTANCE is at NOTIFIED status.
 2) Fulfill activity got completed, but fulfill details are not updated.
 3) Shipping Details are updated.
 4) Interfaced to OM and INV.

Four order that are stuck in SHIPPED status.


EXPECTED BEHAVIOR
Expected the system to progress the Header to Closed since the order lines have been
successfully shipped and invoiced.

STEPS
1. Responsibility: Order Management Super User
2. Order Organizer > Sales Order > Query 
3. Header is Booked, Lines SHIPPED

Cause

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In this Document
Symptoms
Cause
Solution
References


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