DATAFIX - Sales Order Stuck In Shipped Status But Invoice Is Already Generated. (Doc ID 1539434.1)

Last updated on JULY 11, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 26-NOV-2014***
***Checked for relevance on 11-JUL-2016***

Symptoms

On : 12.1.3 version,

ACTUAL BEHAVIOR

Observed / Identified the following for the problematic orders:
 1) Workflow activity INVOICE_PENDING_ACCEPTANCE is at NOTIFIED status.
 2) Fulfill activity got completed, but fulfill details are not updated.
 3) Shipping Details are updated.
 4) Interfaced to OM and INV.

The following order that are stuck in SHIPPED status.
--------------------------------------------
10172561
10168277
10159315
10156210

EXPECTED BEHAVIOR
Expected the system to progress the Header to Closed since the order lines have been
successfully shipped and invoiced.

STEPS
1. Responsibility: Order Management Super User
2. Order Organizer > Sales Order > Query 
3. Header is Booked, Lines SHIPPED

Cause

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