"The document is not in a supported format" Error Generating Compensation Workbench Employee Statements After R12 Upgrade (Doc ID 1539576.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Compensation Workbench - Version 12.1.3 and later
Information in this document applies to any platform.
*** Checked for relevance 02-SEP-2014 ***

Symptoms

When attempting generate statements using the 'Generate Statements' button, the following error occurs:

ERROR
-----------------------
The document is not in a supported format. Save the file as a Rich Text Format (*.rtf) or a Portable Document Format (*.pdf) and upload it again.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to CWB Admin.
2. Click 'Generate Statements' button.
Error.

Cause

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