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Field Service Technician Portal (FSTP): Users Can Create Follow Up Task Even If Service Request Is Close (Doc ID 1539695.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 12.1.2 to 12.1.2 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On 12.1.2, Users are able to create a follow up task in the Field Service Technician Portal for a Closed Task/SR.

Once the SR/Task is closed, it should not be possible to create a follow up task.  The 'Create Task' button should be disabled.

STEPS
-----------------------
1. Login to Oracle Apps
2. R) Field Service Manager -> Create Service Request and Task
3. Complete Task and close the SR.
4. Login to Field Service Technician Portal and open this Closed Task.
5. Find that the 'Create Task' button is enabled.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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