Claim Settlement Chargeback Method Error: "An error happened when creating Chargeback in AR through AR Chargeback Cover API." if Receipt and Claim are not applied to the Same Customer (Doc ID 1540103.1)

Last updated on APRIL 02, 2021

Applies to:

Symptoms

Customer receipt is applied across related customer invoices. Claim is created using customer number that is different but related to the customer number used for receipt creation. When attempting to settle this claim with a chargeback settlement method workflow error is received. If receipt is allowed to be applied across related customer transactions shouldn't the claim be able to be settled with all methods?

An error has occured during Approval of Claim "DED99999".

Error

An error happened when creating Chargeback in AR through AR Chargeback Cover API.

Error Log
1: Customer site use identifier is invalid for the specified customer
2: An error happened when creating Chargeback in AR through AR Chargeback Cover API. 

Cause

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