Self Registration Error from Actions Menu - ORA-20002 ORA-06512 (Doc ID 1540596.1)

Last updated on SEPTEMBER 13, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Attempting to select Self Registration from the Actions menu in Advanced Collections and receive the following error:

Application: FND, Message Name: FND_GENERIC_MESSAGE. Tokens: MESSAGE = java.sql.SQLException
ORA-20002 Encountered During Execution of Rule Function 'ARI_SELF_REGISTRATION_PKG.UpdateRegistrationTable'
ORA-06512: at "APPS.WF_EVENT", line 1181
ORA-06512: at "APPS.UMX_REGISTRATION_PVT", line 151
ORA-06512: at "APPS.UMX_REGISTRATION_PVT", line 201
ORA-06512: at "APPS.UMX_REGISTRATION_PVT_W", line 77
ORA-06512: at line 1 ;

Steps to Reproduce:
Select the Customer Account with a Contact Email Address
Go To:  Actions > Self Registration

Cause

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