Service: Charge Lines For Service Request Are Always Placed on the Same Order
(Doc ID 1540922.1)
Last updated on SEPTEMBER 02, 2021
Applies to:Oracle Teleservice - Version 18.104.22.168 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
For version 22.214.171.124 - 12.1.3: Charges UI, APIs, and schema
When submitting multiple charge lines for a service request, the charge lines are all placed on the same sales order.
This happens even if the "Service: Charges Book Order Automatically" profile is set to Yes.
Is it possible to get separate Sales Orders created for each Charge line?
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