Service: Charge Lines For Service Request Are Always Placed on the Same Order (Doc ID 1540922.1)

Last updated on SEPTEMBER 02, 2021

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Goal

For version 11.5.10.2 - 12.1.3: Charges UI, APIs, and schema

When submitting multiple charge lines for a service request, the charge lines are all placed on the same sales order.

This happens even if the "Service: Charges Book Order Automatically" profile is set to Yes.

Is it possible to get separate Sales Orders created for each Charge line?

Solution

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In this Document

Goal

Solution

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Service: Charge Lines For Service Request Are Always Placed on the Same Order (Doc ID 1540922.1)

Applies to:

Goal

Solution

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Don't have a My Oracle Support account? Click to get started!