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Claim Becomes Open Even After Approval With An Unexpected Error Creating Chargeback in AR through AR Chargeback Cover API (Doc ID 1541262.1)

Last updated on NOVEMBER 28, 2017

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.
Checked for relevance on 22-Oct-2014

Symptoms

You have a claim of type chargeback and after its approved by the approvers, its status changing from Pending_Approval to Open again. The receipt associated with SR looks fine.

An error has occured during Approval of the Claim:

ORA-6502: PL/SQL: numeric or value error: character string buffer too small ORA-6502: at : "APPS.WF_NOTIFICATION", line 5774 ORA-6502: at line 6

Below is the claim error message which users get through email notification:

Error Log: 1: ORA-28115: policy with check option violation in Package ARP_CHARGEBACK_COVER Procedure create_chargeback
2: An unexpected error occurred when creating Chargeback in AR through AR Chargeback Cover API.

Cause

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