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No Interaction History At The Account Level (Doc ID 1541793.1)

Last updated on FEBRUARY 18, 2019

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Attempting to create interactions at the Account or Bill To, but have to switch to view by at the Customer level in order to view history.  

There  is no history at the Account level.

Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


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