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Not Able To Enter Assignee Name in Task Assignee Field in Service Request Form (Doc ID 1541795.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2  Service Request Form

When attempting to add a name to the Task Assignee Field the following error occurs.

Error

'FRM-40212:Invalid value for field ASSIGNEE_NAME'

Steps to Reproduce

The issue can be reproduced at will with the following steps:

Service (Responsibility) >> Service Requests >> Create Service Requests

Open Service Request Form >> Create a service request

Go To Tasks Tab

Enter the Task Owner Type as Employee and enter the Task Owner details.

Enter the Assignee Type as Employee and copy the value from the Task Owner field and paste in the Task Assignee field.

The error occurs.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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