Not Able To Enter Assignee Name in Task Assignee Field in Service Request Form
(Doc ID 1541795.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 188.8.131.52 and later
Information in this document applies to any platform.
On : 184.108.40.206 Service Request Form
When attempting to add a name to the Task Assignee Field the following error occurs.
'FRM-40212:Invalid value for field ASSIGNEE_NAME'
Steps to Reproduce
The issue can be reproduced at will with the following steps:
Service (Responsibility) >> Service Requests >> Create Service Requests
Open Service Request Form >> Create a service request
Go To Tasks Tab
Enter the Task Owner Type as Employee and enter the Task Owner details.
Enter the Assignee Type as Employee and copy the value from the Task Owner field and paste in the Task Assignee field.
The error occurs.
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In this Document