Tooltip Freezes In Gantt View In Dispatch Center, Application Hangs. (Doc ID 1542171.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Dispatch Center

ACTUAL BEHAVIOR
Navigate to Gantt view in Dispatch Center. Change the view to Hours. Move the mouse over the tasks. The tooltip freezes and few seconds later the application hangs.
This is happening randomly.

EXPECTED BEHAVIOR
Expect that when the mouse hovering is taken off, the tool tip vanishes and the application does not crash or hang.

STEPS
1. Login to Oracle Apps
2. R) Field Service Manager -> Dispatch Center -> Gantt chart
3. Change the view to Hours. Move the mouse over the tasks. The tooltip freezes and few seconds later the application hangs.

Cause

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