Change In Ship-To Address Is Correct At OM Header But Does Not Cascade Down To Line Level

(Doc ID 1542209.1)

Last updated on AUGUST 11, 2016

Applies to:

Oracle iStore - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

--Problem


When User is Changing the Ship-To Address while checking out and placing Order from iStore , the changed Ship-To Address is not cascading to the Line Level in Order Management.

The Changed Ship-To is only showing at Sales Order Header but not at Line Level.

Primary Ship-To of customer is Defaulting at the Sales Order Line

--Expected Behaviour


Expect that the changed ship  to address showing at the Order Header in Order management is cascaded to the Order Lines Automatically

--Steps


1. Raise an order in iStore and during checkout change the ship to address
2. iStore information is all correct
3. Submit the order
4. Review the order in OM and see that the Header has the correct changed address but the lines do not



Cause

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