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Depot Repair Logistics: Submit Third Party Orders Fails On Defaulted Contact Person (Doc ID 1542254.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.2.3 [Release 12.1 to 12.2]
Oracle Depot Repair - Version 12.1.3 to 12.2.3 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Logistics Management

When attempting to enter/Book the order for the Third party from the logistcs tab, the following error occurs.

ERROR
-----------------------
Invalid Contact for Given Customer Account

CS_DB_ERROR
(PROD_NAME=Cs_Charge_Create_Order_PVT.Update_errors)
(SQLCODE=60)(SQLERRM=ORA-00060: deadlock detected while
waiting for resource.
ORA-06510: PL/SQL unhandled user-defines exception)

 
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Depot Repair Manager
2. Create a repair order with logistics lines.
4. Receive against the RMA Logistics line
5. Add line for Ship Third Party > select party account > check process transaction > check automate order processing step through > check enter order
6. Click on the process.

Cause

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In this Document
Symptoms
Cause
Solution
References


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