Debrief Note Types (Field Service Request) Cannot Be Downloaded To MFS Client (Doc ID 1542881.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On 12.1.3 - Mobile Field Service - General / Laptop

ACTUAL BEHAVIOR
---------------
In Field Service Technician Portal, users can see the following Note Types:

   - Service Request (Mapped to Source = Service Request)
   - Task                 (Mapped to Source = Task Manager)
   - Debrief             (Mapped to Source = Field Service Report)

But in Mobile Field Service Client, users can only see:

   - Service Request
   - Task
and not Debrief Note Type.

Therefore, new Debrief notes cannot be created.


STEPS
------------------
1. Logon to Field Service Technician Portal > Debrief, bring up the Note Type LOV.
2. Logon to MFS Client > Debrief, only see “Service Request”, “Task” source Note Types. No Debrief Note types

Cause

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