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Warranty Active And Warranty Expiration Date Inconsistent Functionality (Doc ID 1543796.1)

Last updated on JANUARY 29, 2022

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.


On Application Release 12.1.3, under Maintenance Super User responsibility:

It was found that there is an inconsistent behavior when creating work orders from either Work orders page or from Asset : Capital page, with reference to how Warranty Active flag is being set.

Relevant example is provided for work orders created for asset number , which has an warranty expiration date in the future (i.e. 31-DEC-2013);
- for work order 1, created from the Work Orders tab, the Warranty Active is set to YES and Warranty Expiration Date = 31-DEC-2013;
- for work order 2, created from Asset: Capital tab, the Warranty Active is set to NO and Warranty Expiration Date = 31-DEC-2013;

Expected to have the same behavior for work order creation process, regardless the method/source of creating the work order.

More specifically, for given case, the Warranty Active flag should also be set to YES whenever work order is created from Asset:Capital page.

The issue can be reproduced at will with the following steps:
1. Under Maintenance Super User responsibility:

2.1. Create a new work order for asset number  from Work Orders tab


2.2. Create a new work order for asset number  from Asset Capital tab.



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