Warranty Active And Warranty Expiration Date Inconsistent Functionality (Doc ID 1543796.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 02-March-2015***

Symptoms

On Application Release 12.1.3, under Maintenance Super User responsibility:

ACTUAL BEHAVIOR
---------------
It was found that there is an inconsistent behavior when creating work orders from either Work orders page or from Asset : Capital page, with reference to how Warranty Active flag is being set.

Relevant example is provided for work orders created fro asset number DF-AC-2, which has an warranty expiration date in the future (i.e. 31-DEC-2013);
- for work order 21637, created from the Work Orders tab, the Warranty Active is set to YES and Warranty Expiration Date = 31-DEC-2013;
- for work order 21643, created from Asset: Capital tab, the Warranty Active is set to NO and Warranty Expiration Date = 31-DEC-2013;


EXPECTED BEHAVIOR
-----------------------
Expected to have the same behavior for work order creation process, regardless the method/source of creating the work order.

More specifically, for given case, the Warranty Active flag should also be set to YES whenever work order is created from Asset:Capital page.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Under Maintenance Super User responsibility:

2.1. Create a new work order for asset number DF-AC-2 from Work Orders tab

and

2.2. Create a new work order for asset number DF-AC-2 from Asset Capital tab.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms