Order Management: Order Header Status Is Not Changed To Cancelled After Sales Order Is Cancelled (Doc ID 1544185.1)

Last updated on JANUARY 25, 2021

Applies to:

Symptoms

On : 12.1.3 version, Trx Changes & Cancellations

ACTUAL BEHAVIOR
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Order Management: Order Header status is not changed to cancelled after sales order lines are cancelled.

EXPECTED BEHAVIOR
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Expect the Order Header status to change to cancelled also.

STEPS
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The issue can be reproduced at will with the following steps:
1 – Create and book order with 2 or more lines
Order Management Super User: Orders, Returns: Sales Order

2 – Cancel Order at Header Level
At header level, after pressing Button Actions, pick the option Cancel and press Ok
 
3 – Inform reason and comments, press ok and then check the message confirming the order was cancelled.

4 – Query the sales order
Lines were cancelled but Order Header status is still booked.

It occurs when sales order has 2 or more lines.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, cancelled sales orders that remain booked allow users to add new lines.

Cause

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