Order Management: Order Header Status Is Not Changed To Cancelled After Sales Order Is Cancelled
(Doc ID 1544185.1)
Last updated on FEBRUARY 03, 2019
Applies to:
Oracle Order Management - Version 12.1.3 and later Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, Trx Changes & Cancellations
ACTUAL BEHAVIOR --------------- Order Management: Order Header status is not changed to cancelled after sales order lines are cancelled.
EXPECTED BEHAVIOR ----------------------- Expect the Order Header status to change to cancelled also.
STEPS ----------------------- The issue can be reproduced at will with the following steps: 1 – Create and book order with 2 or more lines Order Management Super User: Orders, Returns: Sales Order
2 – Cancel Order at Header Level At header level, after pressing Button Actions, pick the option Cancel and press Ok
3 – Inform reason and comments, press ok and then check the message confirming the order was cancelled.
4 – Query the sales order Lines were cancelled but Order Header status is still booked.
It occurs when sales order has 2 or more lines.
BUSINESS IMPACT ----------------------- The issue has the following business impact: Due to this issue, cancelled sales orders that remain booked allow users to add new lines.
Cause
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