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Order Management: Order Header Status Is Not Changed To Cancelled After Sales Order Is Cancelled (Doc ID 1544185.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Trx Changes & Cancellations

Order Management: Order Header status is not changed to cancelled after sales order lines are cancelled.

Expect the Order Header status to change to cancelled also.

The issue can be reproduced at will with the following steps:
1 – Create and book order with 2 or more lines
Order Management Super User: Orders, Returns: Sales Order

2 – Cancel Order at Header Level
At header level, after pressing Button Actions, pick the option Cancel and press Ok
3 – Inform reason and comments, press ok and then check the message confirming the order was cancelled.

4 – Query the sales order
Lines were cancelled but Order Header status is still booked.

It occurs when sales order has 2 or more lines.

The issue has the following business impact:
Due to this issue, cancelled sales orders that remain booked allow users to add new lines.


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