Serialized Item Debrief has IB Error: An instance could not be found for the item and location information provided
(Doc ID 1544227.1)
Last updated on FEBRUARY 11, 2025
Applies to:
Oracle Installed Base - Version 12.0.0 and laterOracle Field Service - Version 12.0 and later
Information in this document applies to any platform.
Symptoms
On 12.1.3: When attempting to debrief a Material line in Field Service the following error occurs.
ERROR
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An instance could not be found for the item and location information provided. Item ID: xxx. Organization ID: xxx. (SUBINV=xxx) (LOCATOR=).
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An instance could not be found for the item and location information provided. Item ID: xxx. Organization ID: xxx. (SUBINV=xxx) (LOCATOR=).
STEPS
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The issue can be reproduced at will with the following steps:
1. Query up service request, task and debrief
2. Submit debrief line
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |