Serialized Item Debrief has IB Error: An instance could not be found for the item and location information provided (Doc ID 1544227.1)

Last updated on NOVEMBER 11, 2015

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3: When attempting to debrief a Material line in Field Service the following error occurs.

ERROR
-----------------------
An instance could not be found for the item and location information provided. Item ID: xxx. Organization ID: xxx. (SUBINV=xxx) (LOCATOR=).

 
STEPS
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The issue can be reproduced at will with the following steps:
1. Query up service request, task and debrief
2. Submit debrief line


Cause

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