Java.lang.OutOfMemoryError: Java Heap Space When Sending Out Emails In Rich Text Mode

(Doc ID 1544450.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.0.6 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.


When an Email Center Agent is in Rich Text Mode and attempts to reply to an email containing a hyperlinked email address, the following error occurs:


"java.lang.OutOfMemoryError: Java heap space"


The issue can be reproduced at will with the following steps:

Email Center Agent Console responsibility

Select an email

Reply to the email while the Editor is in Rich Text mode



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