Java.lang.OutOfMemoryError: Java Heap Space When Sending Out Emails In Rich Text Mode
(Doc ID 1544450.1)
Last updated on MARCH 09, 2019
Applies to:Oracle Email Center - Version 12.0.6 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.
When an Email Center Agent is in Rich Text Mode and attempts to reply to an email containing a hyperlinked email address, the following error occurs:
"java.lang.OutOfMemoryError: Java heap space"
The issue can be reproduced at will with the following steps:
Email Center Agent Console responsibility
Select an email
Reply to the email while the Editor is in Rich Text mode
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