R12: Unable to Print the PDF Output of "AR Customer Balance Statement Letter" Directly to a Printer (Doc ID 1544767.1)

Last updated on JUNE 20, 2016

Applies to:

Oracle Receivables - Version 12.0.0 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR 
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The statement generation program does not pass the printer details or the Printer Copy details to the Spawned program: AR Customer Statement Balance Letter, which in turn prevents the output from being printed via the Physical Printer.

EXPECTED BEHAVIOR
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Expect the system to be able to pass the printer details to the spawned program.

STEPS
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The issue can be reproduced at will with the following steps:
1. Invoke Statement Generation program by passing the Printer Details in Print Options page.
2. The program submits the Statement Generation program.
3. This one then spawns the Customer Statement Balance Letter program.
4. However, the printer details are not passed to the spawned program and system does not print the output.

Cause

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