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Service Tag Created In The SR Form Is Not Getting Displayed In The Field Service Technician Portal Task -> Show SR (Doc ID 1545086.1)

Last updated on FEBRUARY 29, 2020

Applies to:

Oracle Field Service - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Service Tag created in the SR form is not getting displayed in the Field Service Technician Portal Task, show SR.

EXPECTED BEHAVIOR
The Service Tag should be displayed correctly.

STEPS
1. Login to Oracle Apps
2. R) Field Service Manager -> Creat Service Request and Task with a Service Tag.
3. Assign this Task to Field Service Technician.
4. Login to Field Service Technician Portal and query the task and click on show Service Reques and find that the Service tag is blank


Cause

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In this Document
Symptoms
Cause
Solution


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