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Order Not Going On Hold Using Customer Relationship. (Doc ID 1545411.1)

Last updated on OCTOBER 09, 2019

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

The bill to has credit hold on and credit check on with a limit of $10,000. The customer is set up in a relationship on the bill to. The customer only has credit check on with a limit of $1000.
The bill to is in bankruptcy and we expect every order to go on a credit hold. The order I entered and booked is now in shipping and never went on any hold.

Example Order Number xxxxx, Order Header ID: xxxxx
This order never went on hold.

Why are order's not going on credit hold?
How does credit check work with customer relationship?
What setup is needed for this issue?
 

Solution

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In this Document
Goal
Solution
References


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