Order Not Going On Hold Using Customer Relationship.
(Doc ID 1545411.1)
Last updated on OCTOBER 09, 2019
Applies to:Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.
The bill to has credit hold on and credit check on with a limit of $10,000. The customer is set up in a relationship on the bill to. The customer only has credit check on with a limit of $1000.
The bill to is in bankruptcy and we expect every order to go on a credit hold. The order I entered and booked is now in shipping and never went on any hold.
Example Order Number xxxxx, Order Header ID: xxxxx
This order never went on hold.
Why are order's not going on credit hold?
How does credit check work with customer relationship?
What setup is needed for this issue?
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