Phone Numbers from iRecruitment are not Displayed in Core HR form (Doc ID 1545593.1)

Last updated on AUGUST 10, 2017

Applies to:

Oracle iRecruitment - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Find that phone numbers entered by a candidate in iRecruitment are not displayed in core HR.

EXPECTED BEHAVIOR
-----------------------
Expect phone numbers to get displayed in core HR.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Register as a candidate.
2. Apply for a job.
3. Enter application details including phone numbers.
4. Check application in core HR - phone numbers are not displayed.

WHAT IS WORKING
----------------------------
If an existing employee applies for a vacancy and enters phone numbers in iRecruitment, these numbers are pulled through into the Phones section in Core.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see phone numbers for applicants in core HR.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms