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Manufacturer Lookup Is Not Showing All Items For That Manufacturer (Doc ID 1546167.1)

Last updated on MARCH 21, 2019

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, ENV

ACTUAL BEHAVIOR
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Manufacturer Lookup is not showing all items for the selected Manufacturer in EAM Self Service.
When using Inventory module, all items for the selected Manufacturer can be found.

EXPECTED BEHAVIOR
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All items should show up when searching by Manufacturer.

STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Maintenance User
2. Go to Assets tab, drop down and select one record, then click GO
3. View Hierarchy, click GO
4. Expand list of assets
5. Select one asset then create work order
6. Go to Material Requirements and expand, add one operation, change item type to Non-Stock Direct then query for ITEM
7. The Item does NOT show up in the list even through it is a item reference to expected item

Cause

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In this Document
Symptoms
Cause
Solution
References


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