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Click on Account Details in Customers page error 'Could not create Java class: (att.oracle.apps.ar.account.customer.webui.CustAcctOviewPageCO)' (Doc ID 1546231.1)

Last updated on OCTOBER 13, 2022

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In R12.1.3:

The following Java exception error is raised when clicked on Customer Account Details in Customers page:

================== Exception details =======================
## Detail 0 ##
oracle.apps.fnd.framework.OAException: Could not create Java class: (att.oracle.apps.ar.account.customer.webui.CustAcctOviewPageCO) associated with region: (PageLayoutRN). This is probably because the class name is wrong or not included in project.
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.getController(OAWebBeanHelper.java:1896)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:572)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:252)
at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1182)
at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:968)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:935)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:659)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:252)
at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processRequest(OAFormBean.java:385)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:968)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:935)


Steps to reproduce:

1. Trading Community Architecture, N: Customers > Standard
2. Search for Registry ID: 41585
3. Click Go
4. Under the Accounts section, click on one of the Account Details icon. The error appears.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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