OE_OEOL_SCH.SCHEDULE_LINE Performance Issues Concurrent Request Trace Shows No SQL Issue

(Doc ID 1547426.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Scheduling and Sourcing

ACTUAL BEHAVIOR
---------------
When Scheduling sales orders using the SCHORD module: Schedule Orders concurrent request, the request is taking hours, and sometimes failing with the following error:
Cause: FDPSTP failed due to ORA-20002: 3150: Process 'OEOL/15486876' is being worked upon. Please retry the current request on the process later.
ORA-06512: at "APPS.WF_ENGINE", line 5774
ORA-06512: at "APPS.OE_SCH_CONC_REQU

EXPECTED BEHAVIOR
-----------------------
Expect the Schedule Orders concurrent request to finish within minutes.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit the SCHORD module: Schedule Orders concurrent request

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the schedule orders concurrent request.

Cause

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