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ORA-01403:No Data Found When Opening Action Items Form (Doc ID 1547601.1)

Last updated on JUNE 28, 2021

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 version:

After a life event has processed and enrolling an employee from 3x to 5x Life Insurance which requires EOI, the following note occurs:

APP-BEN-91799:Required certification is missing in the plan Employee Optional Life 5 x Base Annual Earnings

After pressing the OK button and attempting to access the Person Action Items form, the following error is received:

ERROR
-----------------------
ORA-01403: No data found
FRM-40735: POST-QUERY trigger handled exception ORA-06502

STEPS
-----------------------

1. Enroll the employee from Employee Optional Life 3 x Base Annual Earnings to Employee Optional Life 5 x Base Annual Earnings.

Note is received:
APP-BEN-91799:Required certification is missing in the plan Employee Optional Life 5 x Base Annual Earnings

2.Press Action Item:
-----------------------
ORA-01403: No data found
FRM-40735: POST-QUERY trigger handled exception ORA-06502



Cause

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In this Document
Symptoms
Cause
Solution
References


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