Error APP-BEN-91723 When Trying to Process Life Event (Open/Termination) (Doc ID 1547694.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 version, Oracle Advanced Benefits

Find for some employees when trying to process Open or Termination LE, getting the following error:

ERROR
-----------------------
APP-BEN-91723: No Activity Base rate has been found for the Enrollment rate.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Process the Open enrollment for the 2013 for an employee.




Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms