Error 'APP-BEN-91723' When Trying to Process a Open or Termination Life Event

(Doc ID 1547694.1)

Last updated on APRIL 10, 2018

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Find for some employees when trying to process the Open or Termination life events, the following error occurs:

ERROR
-----------------------
APP-BEN-91723: No Activity Base rate has been found for the Enrollment rate.

STEPS
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The issue can be reproduced at will with the following steps:
1. Process the Open enrollment for the 2013 for an employee.

Cause

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