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Receipts Workbench Issue: Customer Information in Receipt Header Disappears When Saving the Receipt (Doc ID 1548214.1)

Last updated on JUNE 01, 2018

Applies to:

Oracle Receivables - Version 12.0.6 to 12.0.6 [Release 12.0]
Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, in the Receipts form, the Customer information disappears when receipt is saved

Steps to Reproduce:
Responsibility: Receivables Manager
Navigation: Receipts > Batches

NOTE:  This issue occurs when the receipts is created through Cash Management

Attempting to manually create a Receipt in Cash Management.  Once the header details are save, the customer details disappears.

Steps to Reproduce:
Responsibility:  Cash Management
Navigation:  Create a new Statement
Create a new AR Receipt from Statements window
Populate all the Header Details, which includes Customer Details.
Save Changes.
Customer Details disappear

When a Receipt is re-queried, the Customer Details appear and everything is normal.
This happens only for the first time.

The Invoice information is entered in the Identify By field.
When the Apply button is clicked, the Invoice information is not carried forward to the Apply screen.

Creating a receipt through the Receivables responsibility has no problems.

Cause

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