Receipts Workbench Issue: Customer Information in Receipt Header Disappears When Saving the Receipt (Doc ID 1548214.1)

Last updated on JUNE 10, 2022

Applies to:

Symptoms

On : 12.1.3 version, in the Receipts form, the Customer information disappears when receipt is saved

Steps to Reproduce:
Responsibility: Receivables Manager
Navigation: Receipts > Batches

• Enter source
• Enter control count/amount
• Click Receipts button
• Enter Transaction Number so name is populated (need to show field for transaction number)
• Go to Applications form
• At the top of applications form, the customer number/name is blank
• Enter applications
• Save - no errors
• Name is missing on summary form now
• Run query using Ctrl-F11 and the name shows again

NOTE:  This issue occurs when the receipts is created through Cash Management

Attempting to manually create a Receipt in Cash Management.  Once the header details are save, the customer details disappears.

Steps to Reproduce:
Responsibility:  Cash Management
Navigation:  Create a new Statement
Create a new AR Receipt from Statements window
Populate all the Header Details, which includes Customer Details.
Save Changes.
Customer Details disappear

When a Receipt is re-queried, the Customer Details appear and everything is normal.
This happens only for the first time.

The Invoice information is entered in the Identify By field.
When the Apply button is clicked, the Invoice information is not carried forward to the Apply screen.

Creating a receipt through the Receivables responsibility has no problems.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.