Terminated Contracts Billed For Full Amount (Doc ID 1549132.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.2 and later
Information in this document applies to any platform.
Checked for relevance 29-Sep-2014

Symptoms

On : 12.1.2 version, Contracts Billing/Termination

ACTUAL BEHAVIOR
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Find that when a contract is terminated with future date, the remaining balance of contact gets invoiced when auto-invoice is run on the 1st of month.

EXPECTED BEHAVIOR
-----------------------
Expect only the period prior to termination date to be invoiced.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a service contract with Start Date of 01-MAY-2012 for 5 years.
2. Make sure it has at least one service line.
3. Activate the contract
4. Run main billing as of 01-MAY-2012.
5. Run autoinvoice master program in AR
6. Run Service Contracts Fetch Receivables Info for Billing in OKS.
7. Terminate the contract with the following:
Date: 29-JUN-2012
Override Amount: 0.00
Suppress Credit: checked
8. Run main billing as of 01-JUN-2012
you will see the remaining amount of the contract is being billed.
Expectation is to only bill for the month of Jun.


Cause

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