Customer Contact EMAIL And PHONE Not Visible On Sales Order
Last updated on MARCH 08, 2017
Applies to:Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.
We have setup a customer contact at following levels -
Party Contact #
Customer Account Contact # (for SHIP, BILL, & SOLD TO purposes)
Customer Site Contact #
For all the levels we've EMAIL and PHONE # defined
When creating sales order for this customer, Only the Contact Name is getting defaulted based on SHIP TO > SOLD TO defaulting sequence. No contact's EMAIL or PHONE # defaulting.
Please confirm if this a code bug or do we have any patch for it?
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms