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Customer Contact EMAIL And PHONE Not Visible On Sales Order (Doc ID 1549232.1)

Last updated on AUGUST 10, 2018

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

We have setup a customer contact at following levels -
Party Contact #
  Customer Account Contact # (for SHIP, BILL, & SOLD TO purposes)
  Customer Site Contact #
For all the levels we've EMAIL and PHONE # defined

When creating sales order for this customer, Only the Contact Name is getting defaulted based on SHIP TO > SOLD TO defaulting sequence. No contact's EMAIL or PHONE # defaulting.

Please confirm if this a code bug or do we have any patch for it?
 

Solution

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