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Unable To Create Workorders In CMRO Organization (Doc ID 1549265.1)

Last updated on APRIL 12, 2019

Applies to:

Oracle Enterprise Asset Management - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On Application Release 12.1.1:

When attempting to create a work order for EAM and CMRO organization, the following error occurs.

ERROR
-----------------------
Another Work Order with the same name already exists.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open work order form and click New.
2. Once the customer tabs from work order number which is automatically generated, error appears.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot manage GHE/GSEs and Tools even though its part of the CMRO/EAM module.

Cause

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In this Document
Symptoms
Cause
Solution
References


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