Change to the Tax Handling to Exempt on a Previously Taxed Transaction Error - Not Compatible to VERTEX Release (Doc ID 1549614.1)

Last updated on OCTOBER 19, 2016

Applies to:

Oracle E-Business Tax - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

Attempting to change the Tax Handling to Exempt on previously taxed transactions and receive the following error:

ERROR
-----------------------
Not compatible to VERTEX Release


Steps to Reproduce:
Responsibility:  Receivables Manager
Navigation: Transactions > Transactions
Enter a transaction
Tax calculates correctly
Complete the transaction - No problem.

Now incomplete the transaction
Go To: Transactions Lines and Tax Exemption Tab
Select Exempt for Tax Handling and enter the Reason and error occurs

You are able to save and complete without any problem.

The only problem is that the system is showing that error 'Not Compatible to VERTEX'

Cause

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