Field Service Tech Portal Debrief Error: "The record contains stale data. The record has been modified by another user." (Doc ID 1549621.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Problem Statement
When attempting to post debrief, the following error occurs.

ERROR
Unable to perform transaction on the record.
Cause: The record contains stale data. The record has been modified by another user.
Action: Cancel the transaction and re-query the record to get new data.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. R)Field Service Technician portal -> Field Service Technician Dashboard
2. Select a task and click on Debrief icon.
3. Enter the debrief lines (labor/Material/Expense) and post the debrief lines and get the above error.



Cause

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