Last updated on MARCH 08, 2017

Applies to:

Symptoms

When trying to use the Forgot Password link in iSupport Home Page, there is an error after trying to reset the password.

STEPS
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"Did you forget your password" link was not there in Login bin.
Updated the menu IBU_GUEST_LOGINBIN_MENU to enable the function.

1. Login bin is controlled by the menu defined in profile option "Oracle iSupport: Menu Name for Login bin on home page".
   For responsibility "iSupport Guest User" the seeded menu is IBU_GUEST_LOGINBIN_MENU.

2. (R) System Administrator (N) Application > Menu.
   Query the IBU_GUEST_LOGINBIN_MENU (or custom menu) to see the entries available in the Login bin.

3. Normally, if the menu was not modified, Seq=10 would be:
   Prompt: Did you forget your password?
   Function: Forgot Password UI
   Grant: checked

After enabling the link, when clicking on the "Forget Password" link it asks the user name.
Give a valid user name.
=> It gives the error while submitting the form.

ERROR
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URL Security cannot be asserted.
The given URL has either expired or has been tampered with.
Please contact your System Administrator for help.

BUSINESS IMPACT
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iSupports users on a live system cannot access / change their own passwords.

Cause