iSupport Homepage: Issue with Forgot Password Link

(Doc ID 1549968.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When trying to use the Forgot Password link in iSupport Home Page, there is an error after trying to reset the password.

STEPS
-----
"Did you forget your password" link was not there in Login bin.
Updated the menu IBU_GUEST_LOGINBIN_MENU to enable the function.

1. Login bin is controlled by the menu defined in profile option "Oracle iSupport: Menu Name for Login bin on home page".
   For responsibility "iSupport Guest User" the seeded menu is IBU_GUEST_LOGINBIN_MENU.

2. (R) System Administrator (N) Application > Menu.
   Query the IBU_GUEST_LOGINBIN_MENU (or custom menu) to see the entries available in the Login bin.

3. Normally, if the menu was not modified, Seq=10 would be:
   Prompt: Did you forget your password?
   Function: Forgot Password UI
   Grant: checked

After enabling the link, when clicking on the "Forget Password" link it asks the user name.
Give a valid user name.
=> It gives the error while submitting the form.

ERROR
-----
URL Security cannot be asserted.
The given URL has either expired or has been tampered with.
Please contact your System Administrator for help.

BUSINESS IMPACT
-----------------------
iSupports users on a live system cannot access / change their own passwords.

Cause

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