Statement of Earnings (SOE) Errors with: 'ORA-20101: Error in pay_us_soe_balances_pkg.populate_state_balance' (Doc ID 1550131.1)

Last updated on JANUARY 05, 2017

Applies to:

Oracle HRMS (US) - Version 12.1 to 12.1.3 [Release 12.0 to 12.1]
Oracle Payroll - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Statement of Earnings (SOE) errors after <Patch 14532275>:R12.PAY.B with:

ORA-20101: Error in pay_us_soe_balances_pkg.populate_state_balance

ORA-20001: Assertion failure detected at location get_new_latest_bal_value:1

Cause: an internal error has occurred at location get_new_latest_bal_value:1

Action: please contact your Oracle customer representative. ORA-06512: at "APPS.PAY_US_SOE_BALANCES_PKG", line 2115

 



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Apply <Patch 14532275>:R12.PAY.B
2. View SOE



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms