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Counter Capture Form Gives Error: Counter Reading already exists for the same date timestamp (DD-MMM-YYYY) (Doc ID 1550136.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

From Service Contracts counter capture form, when entering 2 counter readings for same date the following pop-up Note displays error:


Counter Reading already exists for the same date timestamp (DD-MMM-YYYY).

 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. "Service contrac->Launch Contract->
2. Open contract with usage item and capture counter value
3. Counter reset to ‘0’ for date DD-MMM-YYYY.
4. After counter is reset > Open counter form again
5. Enter 500 for same date DD-MMM-YYYY
6. Pop-Up box with Note above displays.

Changes

 

Cause

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