Repository Contract Approval is Stuck At 'Wait For Approver Response' And There Are No Open Notifications (Doc ID 1550485.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Procurement Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

After submitting a repository contract for approval, the approval workflow is stuck and does not progress further than the activity 'Wait for Approver Response'.  There are no notifications available for any approver.

Expected Behavior
Approval process would continue as expected and Notification would be available for approver to act on.

Steps to Reproduce
The issue can be reproduced at will with the following steps:
1. Go to (R) Contracts Workbench User
- Author a repository contract with all the required fields
2. Select Actions > Submit for approval
- check the 'Contract Repository Approval ' workflow and see that the workflow is stuck at 'Wait for Approver Response' node but there are no open notifications for an approver.


 

Cause

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