Service: In Extensible Attributes Page The Header Section Is Empty (Doc ID 1550845.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Symptoms

When calling the Service Request Extensible Attributes page from the Service Request form, the page header has all the labels without values (SR information).

Expected Behavior:

Expect the Service Request Extensible Attributes page header to display the correct values (SR information)

Steps:

1. In the Service Request form, query an SR that has extensible attributes defined.
2. From Menu > Tools 2 call the Extensible Attributes page

=> The page is displayed but the header is empty.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.