Service: In Extensible Attributes Page The Header Section Is Empty

(Doc ID 1550845.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When calling the Service Request Extensible Attributes page from the Service Request form, the page header has all the labels without values (SR information).

Expected Behavior:

Expect the Service Request Extensible Attributes page header to display the correct values (SR information)

Steps:

1. In the Service Request form, query an SR that has extensible attributes defined.
2. From Menu > Tools 2 call the Extensible Attributes page

=> The page is displayed but the header is empty.

Cause

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