Service: In Extensible Attributes Page The Header Section Is Empty (Doc ID 1550845.1)

Last updated on MAY 19, 2020

Applies to:

Symptoms

When calling the Service Request Extensible Attributes page from the Service Request form, the page header has all the labels without values (SR information).

Expected Behavior:

Expect the Service Request Extensible Attributes page header to display the correct values (SR information)

Steps:

1. In the Service Request form, query an SR that has extensible attributes defined.
2. From Menu > Tools 2 call the Extensible Attributes page

=> The page is displayed but the header is empty.

Changes

Cause

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