Credit Management Workflow Error: Unable to Assign Credit Analyst
(Doc ID 1551534.1)
Last updated on DECEMBER 03, 2019
Applies to:Oracle Credit Management - Version 22.214.171.124 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
When trying to create a case folder, the ARCMGTAP workflow errors with the following, even when a default credit analyst is specified in Policy Mangement:
Failed Activity Assign Credit Analyst
Error Name = -6502
Error Message = ORA-06502 PL/SQL numeric or value error
Error Stack AR_CMGT_WF_ENGINE.getCAFromRulesEngine
Error while calling rules engine ora-06502 pl/sql numeric or value error
Steps to Reproduce:
Responsibility: Credit Management Super User
- Create Credit Application
- Submit the workflow to process the application.
- View the workflow to verify it fails in the Assign Credit Analyst step.
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