Credit Management Workflow Error: Unable to Assign Credit Analyst (Doc ID 1551534.1)

Last updated on AUGUST 03, 2017

Applies to:

Oracle Credit Management - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Symptoms

When trying to create a case folder, the ARCMGTAP workflow errors with the following, even when a default credit analyst is specified in Policy Mangement:

Failed Activity Assign Credit Analyst
Error Name = -6502
Error Message = ORA-06502 PL/SQL numeric or value error
Error Stack AR_CMGT_WF_ENGINE.getCAFromRulesEngine

Error while calling rules engine ora-06502 pl/sql numeric or value error

Steps to Reproduce:
Responsibility
: Credit Management Super User

  1. Create Credit Application
  2. Submit the workflow to process the application.
  3. View the workflow to verify it fails in the Assign Credit Analyst step.

Cause

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