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Credit Management Workflow Error: Unable to Assign Credit Analyst (Doc ID 1551534.1)

Last updated on MAY 28, 2021

Applies to:

Oracle Credit Management - Version to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.


When trying to create a case folder, the ARCMGTAP workflow errors with the following, even when a default credit analyst is specified in Policy Mangement:

Failed Activity Assign Credit Analyst
Error Name = -6502
Error Message = ORA-06502 PL/SQL numeric or value error
Error Stack AR_CMGT_WF_ENGINE.getCAFromRulesEngine

Error while calling rules engine ora-06502 pl/sql numeric or value error

Steps to Reproduce:
: Credit Management Super User

  1. Create Credit Application
  2. Submit the workflow to process the application.
  3. View the workflow to verify it fails in the Assign Credit Analyst step.




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