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Cannot Close Service Request Before The Reported Date When Using Update Service Request API (Doc ID 1551662.1)

Last updated on MAY 06, 2019

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to use the Update Service Request API to close Service Requests, the following error occurs.

ERROR
-----------------------
Service Request:9999999- Inside auto close sr - 1 - API Programming Error (CS_ServiceRequest_UTIL.Validate_Closed_Date): The value "06-MAR-13" for field p_closed_date is invalid


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Use the Update API to update the SR status to closed.
2. Error appears



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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