Search For Customers Is Not Working at Header Level (Doc ID 1551717.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customers Module

ACTUAL BEHAVIOR
---------------
When searching in Customer Standard Form for City and State and Postal Code, it returns ' junk data'.

EXPECTED BEHAVIOR
-----------------------
... expect to see all records like City and State and Postal Code search entry.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
AR Receivables
> Customer Standard
> Search by City and State and Postal Code


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Users are unable to search the customers correctly.


Note:
Thats also the case when search for Postal Code

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms