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Service Charges: Issues Selecting Bill-To / Ship-To Addresses in Charges (Doc ID 1552192.1)

Last updated on JUNE 05, 2019

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

Unable to select third parties Bill To or Ship To for Service Request Charges.
Sites might not be available for selection, or errors are thrown when submitting Charges.

Errors:

BILL_TO address is invalid because the associated account site use (acct_site_use_id = ######) for the account site (cust_acct_site_id = ######) is inactive.
Please make sure to use an active account site use.

or

API Programming Error (CS_ServiceRequest_UTIL.Validate_Site_Site_Use):
The value "site_id:=###### or site_use_id:=######" for field Ship_To Site and/or Site Use is invalid.


Steps:

(R) Service (R12) or Customer Support (11i)
(N) Service Requests > Create Service Request

- Open or Create a a new service request
- Navigate to the  Charges tab
- Try to submit Charges
 => Get an error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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