Service Charges: Issues Selecting Bill-To / Ship-To Addresses in Charges (Doc ID 1552192.1)

Last updated on OCTOBER 16, 2018

Applies to:

Symptoms

Unable to select third parties Bill To or Ship To for Service Request Charges.
Sites might not be available for selection, or errors are thrown when submitting Charges.

Errors:

BILL_TO address is invalid because the associated account site use (acct_site_use_id = 12345) for the account site (cust_acct_site_id = 54321) is inactive.
Please make sure to use an active account site use.

or

API Programming Error (CS_ServiceRequest_UTIL.Validate_Site_Site_Use):
The value "site_id:=112233 or site_use_id:=445566" for field Ship_To Site and/or Site Use is invalid.

Steps:

(R) Service (R12) or Customer Support (11i)
(N) Service Requests > Create Service Request

- Open or Create a SR
- Select an Organization (i.e Customer (Party) = 123 / Account = 321)
- Navigate to the  Charges tab
- Try to submit Charges
 => Get an error.

Changes

Cause

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