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Service Charges: Issues Selecting Bill-To / Ship-To Addresses in Charges (Doc ID 1552192.1)

Last updated on OCTOBER 16, 2018

Applies to:

Oracle Teleservice - Version to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.


Unable to select third parties Bill To or Ship To for Service Request Charges.
Sites might not be available for selection, or errors are thrown when submitting Charges.


BILL_TO address is invalid because the associated account site use (acct_site_use_id = 12345) for the account site (cust_acct_site_id = 54321) is inactive.
Please make sure to use an active account site use.


API Programming Error (CS_ServiceRequest_UTIL.Validate_Site_Site_Use):
The value "site_id:=112233 or site_use_id:=445566" for field Ship_To Site and/or Site Use is invalid.


(R) Service (R12) or Customer Support (11i)
(N) Service Requests > Create Service Request

- Open or Create a SR
- Select an Organization (i.e Customer (Party) = 123 / Account = 321)
- Navigate to the  Charges tab
- Try to submit Charges
 => Get an error.




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