Service Charges: Issues Selecting Bill-To / Ship-To Addresses in Charges

(Doc ID 1552192.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

Unable to select third parties Bill To or Ship To for Service Request Charges.
Sites might not be available for selection, or errors are thrown when submitting Charges.

Errors:

BILL_TO address is invalid because the associated account site use (acct_site_use_id = 12345) for the account site (cust_acct_site_id = 54321) is inactive.
Please make sure to use an active account site use.

or

API Programming Error (CS_ServiceRequest_UTIL.Validate_Site_Site_Use):
The value "site_id:=112233 or site_use_id:=445566" for field Ship_To Site and/or Site Use is invalid.


Steps:

(R) Service (R12) or Customer Support (11i)
(N) Service Requests > Create Service Request

- Open or Create a SR
- Select an Organization (i.e Customer (Party) = 123 / Account = 321)
- Navigate to the  Charges tab
- Try to submit Charges
 => Get an error.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms