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Depot Repair: Unable To Create Repair Order For Internally Owned Item (Doc ID 1552270.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Repair Order Management

In Depot Repair - Repair order -Service request block,  the user is not able to select an instance or serial number that is internally owned 

STEPS
-----------------------
1. Depot repair super user -Create a repair order - Service request block
2. Try to select or enter serial number or instance for an item that is internally owned. Unable to find serial number.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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