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Error Telesales Manager when navigating to Customer Standard Form. (Doc ID 1552317.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle TeleSales - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

After upgrade from 11.5.10.2 to 12.1.3 we get error when opening customer standard form from Telesales manager responsibility.


Steps To Reproduce
==================

From Telesales Manager Responsibility > eBusiness Center > Account tab (left null) > Customer Standard radio button (left Null)

Error: Please make sure you have passed all events and parameters required for the component.

HzPuiCustAccountID, HzPuiAccountNumber, click NO or YES

Cause

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In this Document
Symptoms
Cause
Solution


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