Customer Form Issue: Unable To View Customer D&B Credit Rating and D&B Paydex score on Customers Standard screen (Doc ID 1552460.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.1.2 and later
Information in this document applies to any platform.

Goal

You have entered the Duns Number, DB Rating and Paydex score for a customer record using HZ_PARTY_V2PUB.update_organization. When you query up the customer in the form, you can see the Duns Number correctly. You then navigate to Credit/Risk tab and the D&B Credit Rating and D&B Paydex score is not visible.
 
-Responsibility: Receivable Super User
-Navigation: Customers > Standard
-Query the Customer
-Click on Name
-Click on Enrich ( Right on corner)
-Click on Credit/Risk Tab
  *D&B Credit Rating
  *D&B Paydex
 

Solution

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