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Saving Service Requests Cause Error: Invalid Source Objects details provided (Doc ID 1552598.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

12.1.3, Service Request Form

When attempting to create a Service Request with a Serial Number the Serial Number does not get saved.
The following error occurs in the  Form

Error

Invalid Source Objects details provided Cause:Source object type code, source object id and name should be provided"


Steps to Reproduce

1. Create a Service Request with a Serial Number
2. Save
3. Re-query the SR - the Serial Number is not there.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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